Shipping policy

1. Processing & Delivery Timelines

  • Standard Delivery Time: Estimated delivery for all orders ranges between 5 to 15 business days, depending on product availability.

  • Combined Shipping Notice: Orders containing multiple items will be shipped together once all items are ready. The dispatch date will be determined by the item with the longest processing time. We do not support partial shipments. If you require items sooner, please place separate orders.

2. Shipping Services & Rates

  • Carriers & Locations: North American orders are fulfilled via USPS, UPS, FedEx, or DHL. Please note that we cannot deliver to P.O. Boxes. Deliveries to remote or off-mainland areas (such as Alaska, Hawaii, and mountainous regions) may require additional time.

  • Free Shipping Threshold: We provide complimentary shipping on eligible orders valued at $35 or more. For orders below $35, applicable shipping costs will be calculated and displayed during checkout.

  • Customs, Taxes & Import Fees: Customers are responsible for all customs duties, taxes, and import charges levied by their respective local authorities.

3. Address Modifications & Logistics Liability Please carefully review your shipping information prior to payment. Orders can only be shipped to the destination country specified at checkout. Once an order is dispatched, address modifications cannot be guaranteed, and any extra fees or risks incurred from post-dispatch changes will be borne by the customer.

We are not liable for shipping delays or delivery failures resulting from:

  • Incorrect or incomplete recipient information provided at checkout.

  • Recipient refusal or failure to assist with timely customs clearance (any goods destroyed due to clearance delays remain the customer’s responsibility).

  • Unforeseen events of Force Majeure (including extreme weather, natural disasters, postal operational disruptions, or government restrictions).

  • Deliveries affected by weekend, holiday, or restricted-access premises (e.g., secured offices, schools, or gated communities).

4. Tracking & Package Inspection

  • Order Tracking: Once shipped, a tracking number will be sent to your registered email or phone number. You can track your package status directly on the official carrier site or by logging into your account under "My Orders."

  • Inspection Upon Receipt: Due to the value of our products, please inspect the external packaging carefully before signing. If the package appears visibly damaged or tampered with, refrain from accepting it and contact our customer service team immediately.

  • Unboxing Recommendation: We strongly encourage filming a full unboxing video upon receipt. Any missing or damaged items must be reported to our support team within 24 hours of delivery.